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Contact
marhabavintage@gmail.com

Frequently Asked Questions

What materials are your pieces made from? 
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 All of the pieces in the general collection are either gold-filled or solid gold. Gold-filled is 14k or 18k solid gold bonded to a base metal like brass or sterling silver. This means the jewelry has at least 5 microns of gold. Traditional gold-plated items have less than 0.5 microns of gold, this means that gold-filled has over 100x more gold than gold-plated jewelry. This higher micron amount of gold allows the jewelry to last a lot longer than traditional gold-plated or gold vermeil. 
In the repurposed designer collection, the chains are a mix of gold-filled or gold-plated stainless steel items, this allows me to keep prices affordable for thicker chains! The designer pendants are usually gold plated brass, as most designer companies use this material for their costume jewelry. 
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Can I shower with my jewelry?
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Yes, you can shower with your gold-filled pieces from the general collection! For the repurposed designer jewelry line, we do not recommend showering with the pieces in order to preserve the quality of the designer pendants. 
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What can I do if my jewelry arrives damaged? 
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If your jewelry arrives damaged, please send us an email and we will do our best to assist you! 
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What currency are your prices in? 
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United States Dollars (USD). 
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Do you ship international? 
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Yes, we ship international! It is a $15 flat rate for international shipping or you can upgrade to express shipping for an extra fee. 
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Can I return an item? 
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All of the items in the repurposed designer collection are final sale and may not be returned. Items in the general collection are only eligible for an exchange within 7 days of your order date arrival. Once an order is placed, it cannot be cancelled no matter what. 
Can I cancel my order? 
Please make sure that you know if you want to make the order before placing the order. All orders placed are final and cannot be cancelled unless you ordered the wrong item and want to change it. As a small business, we make items as the orders come, and for this reason we do not cancel orders. 
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How long does shipping take? 
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For domestic (US) orders, allow 5-7 days for processing and 3-5 days for the package to arrive. For international orders, allow 2-3 weeks for your package to arrive. With the COVID-19 pandemic, packages are taking much longer than normal to arrive, so please be patient during this time as your package may be delayed and will take longer than stated. 
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I put the wrong address / forgot my apartment number, how can I fix this? 
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If your order has not processed yet, we will work with you to get your address fixed. However, if your order has processed you will be responsible for the extra shipping charges in order to process a new shipping label. If your package is returned to us due to an insufficient address, you will be responsible to pay for the shipping fee to correct the address. ALWAYS double check to make sure your address is complete! 
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What happens if my package was never delivered by USPS? 
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Marhaba Vintage is not responsible for any lost or stolen packages. If your package was lost by the shipping carrier or misplaced by them (very rare), we are not responsible for this. If this occurs, please check with the shipping carrier and file a missing package claim and ask them for further assistance. If your package was stolen from your porch, it is your responsibility to know when the shipping carrier arrives and to make sure someone is home in order to retrieve the package. We will also work with you as best as we can in order to file a claim with the shipping carrier.